Frequently Asked Questions

Below are the answers to a number of frequently asked questions, regarding issues around placing an order, postage costs, lost orders, and refunds:
1. How do I place an order?
Orders can be placed online using website. To purchase an item, click the "Add To Cart" button to add the product to your basket. To view the current items in your basket, click the "View Cart" button at the top right of the screen to be directed to our PayPal hosted shopping cart.  As you add additional items to your basket the contents of the PayPal shopping cart will update automatically. 
To purchase multiple identical items, either click on the "Add to Cart" button again for each extra item you require, or increase the quantity in the "View Cart" page.  Once you have selected all the items you require, proceed with payment by following the instructions from the PayPal shopping cart.  You can pay by either credit / debit / American Express or using a PayPal account.  Orders can also be placed by email, please email us details of the products you require and we will send you an invoice.
2. I want to place an order from outside the UK, how do I do so?
Just place an order as described above and we will sort out the rest.  It is typically more expensive for us to post orders internationally than it is to post within the UK, however, we strive to keep postage charges as low as possible for all our customers whatever their location. We charge a default postage charge from £4.49, however, if the cost of sending the items to you is significantly higher we will get in touch immediately to inform you of the additional postage charge payable.  Orders will not be dispatched until customers have agreed and paid the additional postage charge, customers are free to cancel their order based on the additional charges and a refund will be issued. 
3. What payment methods do you offer?
Our online shopping cart uses Paypal, which accepts payments using:Visa (including Visa Electron), MasterCard, American Express, and Maestro (including Switch/Solo).
Payment can also be made using a PayPal Account or a cheque. Please email us for further information.
4. When are orders despatched and when will they arrive?
All goods are dispatched once payment has cleared, we will issue confirmation through PayPal once goods are dispatched.  Inevitably there are occasions when we are out of stock of particular items and our website has not been updated to reflect this.  In this instance, we will notify as soon as we process your order and will offer to either refund your purchase or suggest alternative products.  Orders are typically sent via First Class Royal Mail and are picked from our warehouses on a daily basis.  To ensure we get the items to you as quickly as possible please place orders before 2pm.
5. How much does postage cost?
When you place an order online, a minimum postage cost of £4.49 will be automatically added to the total cost of your order. The postage cost is unaltered by the number of items purchased. However if bulky item is placed, postage charges will be higher, we will inform you when you placed your order.
6. How do I organise to have my racquet restrung?
Contact our Head Stringer (Peter) on 07916 269712 or drop us an email
7. How do I advertise on your "Find a stringer" page?
If you would like to be feature on our "Find a Stringer" page, please email us for further information (
8. How do I use the "Filters"?
As we have such a large product list, we have developed product filters for our strings and grips to speed up the process of finding the products you require. Please note that some combinations of properties will not match any of our products. You are advised to just apply filters for one or two properties at once, this will quickly reduce the number of products for you to consider.
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