Frequently Asked Questions
Below are the answers to a number of our frequently asked questions:
1. How do I place an order?
Orders can be placed online using our shopping cart. To purchase an item, click the "Add" button to add the product to your basket. You can see the items you have selected and the total cost (including postage) in the top right corner of the page.
To purchase multiple identical items, either click on the "Add" button again for each extra item you require, or increase the quantity in the "Basket". Once you have selected all the items you require, proceed to the payment page where you will receive information on how to pay. Orders can also be placed by email. Please email us details of the products you require and we will send you an invoice.
2. I want to place an order from outside the UK, how do I do so?
Postage on international orders is typically £5.00 instead of £3.59, although this may be slightly higher on particular orders (you will be notified of this as you place your order). If you would like to place an order from outside the UK, please proceed to the 'Basket' page, fill in your contact details and then press the button to request an invoice. You can also specify whether you would prefer to be invoice using Google Wallet (enabling you to pay by card through the secure Google servers), or via PayPal.
3. What payment methods do you offer?
Our online shopping cart uses Google Wallet, which accepts payments using:Visa (including Visa Electron), MasterCard and Maestro (including Switch/Solo).
Payment can also be made using a PayPal Account or a cheque. Please email us for further information.
4. When are orders despatched and when will they arrive?
All goods are dispatched once payment has cleared. You will receive email confimation of your payment and a second confirmation when the goods leave our depot. Orders are typically sent via First Class Royal Mail. Orders are picked from our warehouses on a daily basis, to ensure we get the items to you as quickly as possible, please place orders before 2pm.
International delivery is also offered, details provided on request.
5. How much does postage cost?
When you place an order online, a fixed postage cost of £3.59 will be automatically added to the total cost of your order. The postage cost is unaltered by the number of items purchased.
6. How do I organise to have my racquet restrung?
Contact our Head Stringer (Peter) on 07916 269712 or drop us an email
7. How do I advertise on your "Find a stringer" page?
If you would like to be feature on our "Find a Stringer" page, please email us for further information (firstname.lastname@example.org).
8. How do I use the "Filters"?
As we have such a large product list, we have developed product filters for our strings and grips to speed up the process of finding the products you require. Please note that some combinations of properties will not match any of our products. You are advised to just apply filters for one or two properties at once, this will quickly reduce the number of products for you to consider.